If you recieve a damaged or faulty product, you can change and return the product if we are noticed about this at latest 7 days after delivery. To make it easy for us to handle, e-mail us a brief description of your case, and if possible, pictures of the product and its damage.
Make sure to include contact information with the return and if possible, please provide us with a tracking number. Jesus Loves Electro suggests you get a receipt and a package ID for the return from the delivery service, as it makes it easier to follow the return shipment if needed.
- To avoid any Customs charges please clearly mark the package 'RETURNED GOODS'.
- If a package is unclaimed you might have to pay a handling fee.
Returning A Package
If a returned item is shipped international, please clearly mark the package 'RETURNED GOODS', to avoid any Customs charges. Jesus Loves Electro is NOT responsible for any return Customs charges made. Any charges incurred are the responsibility of the customer.
If the product is lost or you, upon receiving, notice that the item has been damaged during transport, you should immediately report this to us.
For packages that are not cashed at your post office within 14 days, Jesus Loves Electro reserves the right to charge you a handling fee to cover return shipping and freight companies' administrative costs.
All enquiries: firstname.lastname@example.org